Saturday, September 17, 2016

AZ IRS Offices Will Stop Accepting Walk In Appointments

The below information was summarized and provided via a member of a professional organization that I belong from the IRS Stakeholder Liaison:

Here is an email from the IRS:
There are only 8 employees available to assist taxpayers. The walk in office averages 200 people per day.  They will be turning people away at 3:45 p.m. because they cannot stay past 4:30 p.m. each day.  

They are setting up appointments but will assist walk ins in between the appointments until October 12, 2016.  At that point they are only seeing people with appointments.

Taxpayers can still walk in and make payments.

Accounts Management employees will be answering the phones and setting up appointments.  If they can help the taxpayer on the phone they are supposed to.  The walk in manager says this is not always happening and they are working on this. 

Also the person making the appointments is supposed to let the taxpayer know what they should bring in to their appointment.  This is still a work in progress.

The walk in office will not assist practitioners.  The practitioners have their own telephone number to call and should be using it.

IRS is pushing online assistance with all taxpayers.  Most items and assistance can be secured online and that is where the IRS is moving towards.

ITIN issues are only worked on Tuesdays and Thursdays so taxpayers will need to make appointments for those days if they have an ITIN issue.

The Mesa and Glendale offices will be going to appointments on November 12, 2016, they will continue to see walk ins until December 12, 2016, when they go to full appointment only.


The TAC (walk in) offices are working with the Social Security Administration to have offices in the SSA offices nationwide.  This is planned for Fiscal year 2017.

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