The below information was summarized and provided via a member of a professional organization that I belong from the IRS Stakeholder Liaison:
Here is an email from
There are only 8 employees
available to assist taxpayers. The walk in office averages 200 people per
day. They will be turning people away at 3:45 p.m. because they cannot
stay past 4:30 p.m. each day.
They are setting up appointments but will
assist walk ins in between the appointments until October 12, 2016. At
that point they are only seeing people with appointments.
Taxpayers can still walk in and
Accounts Management employees
will be answering the phones and setting up appointments. If they can
help the taxpayer on the phone they are supposed to. The walk in manager
says this is not always happening and they are working on this.
Also the person
making the appointments is supposed to let the taxpayer know what they should
bring in to their appointment. This is still a work in progress.
The walk in office will not
assist practitioners. The practitioners have their own telephone number
to call and should be using it.
IRS is pushing online
assistance with all taxpayers. Most items and assistance can be secured
online and that is where the IRS is moving towards.
ITIN issues are only worked on
Tuesdays and Thursdays so taxpayers will need to make appointments for those
days if they have an ITIN issue.
The Mesa and Glendale offices
will be going to appointments on November 12, 2016, they will continue to see
walk ins until December 12, 2016, when they go to full appointment only.
The TAC (walk in) offices are
working with the Social Security Administration to have offices in the SSA
offices nationwide. This is planned for Fiscal year 2017.